Shipping policy
Shipping Policy
Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
In certain situations (such as high order volume, supplier delays, or unforeseen circumstances), processing times may be extended. If there is a significant delay, we will notify you via email.
Shipping Time & Delivery Estimates
Once your order has been processed, estimated delivery times are:
-
United States: 5–10 business days
-
International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, customs processing, or weather conditions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances. However, we will do our best to assist you in resolving any issues.
Incorrect Shipping Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered at checkout. If this occurs, please contact the shipping carrier directly.
Unfulfilled or Delayed Orders
In rare cases where an order cannot be fulfilled due to payment issues, supplier availability, or other unexpected circumstances, we reserve the right to delay or cancel the order. Customers will be notified and refunded if applicable.
Contact Us
If you have any questions about your order, please contact us at: Luxenloft